FAQ
What products do you sell?
We sell pet home and comfort products for cats and dogs, including pet beds, travel mats, cat scratchers, tunnels, window hammocks, felt cat caves, feeding accessories, and pet home organization products.
Where do you ship?
We ship only to eligible street addresses within the contiguous 48 United States.
We do not ship to Alaska, Hawaii, U.S. territories, P.O. boxes, or APO, FPO, and DPO addresses.
How much does standard shipping cost?
Standard shipping to eligible addresses is free.
How long does delivery take?
Orders are normally processed within 1–3 business days and delivered within an additional 3–5 business days.
The normal total estimate is 4–8 business days, excluding weekends, public holidays, and carrier delays.
How can I track my order?
Tracking information will be sent by email when available.
It may take up to 48 hours after shipment for tracking updates to appear.
Can I change or cancel my order?
Contact us immediately at support@snuggletailhome.com.
We will try to assist, but changes and cancellations cannot be guaranteed after processing begins.
What is your return period?
Eligible unused products may be returned within 30 days after delivery.
Contact us before sending any return. Products showing pet hair, stains, odors, bite marks, scratches, washing, or other use are not eligible for a change-of-mind return.
Who pays for return shipping?
Customers are responsible for return shipping costs for change-of-mind returns.
If we confirm that a product arrived damaged, defective, incomplete, or incorrect, we will provide a prepaid return label or reimburse reasonable return shipping costs according to our instructions.
Do you charge a restocking fee?
No. We do not charge a restocking fee for an eligible return.
When will I receive my refund?
Approved refunds are issued to the original payment method within 5 business days after the returned product is received, inspected, and approved.
Your bank or payment provider may require additional time to post the refund.
How should I select a product for my pet?
Review the product dimensions, materials, intended use, and weight guidance.
Choose a product appropriate for your pet’s size, weight, age, and behavior. Measure the intended space before ordering and regularly inspect the product after installation.
How should I install a window hammock?
Follow the instructions supplied with the product.
Install it only on clean, smooth, intact glass. Secure all suction cups and supports, test the installation before allowing your pet to use it, and inspect it regularly.
Stop using the product if any component becomes damaged or loose.
How can I contact you?
Email: support@snuggletailhome.com
Telephone: +1 754-422-9913
Support Hours: Monday–Friday, 9:00 AM–5:00 PM Pacific Time, excluding U.S. public holidays