Shipping policy

This Shipping Policy applies to orders placed through snuggletailhome.com.

1. Shipping Area

We currently sell and ship only to eligible street addresses within the contiguous 48 United States.

We do not ship to:

• Alaska

• Hawaii

• Puerto Rico

• Guam

• American Samoa

• Northern Mariana Islands

• U.S. Virgin Islands

• Micronesia

• Marshall Islands

• Palau

• Other U.S. territories

• P.O. boxes

• APO, FPO, or DPO addresses

1. Processing Time

Orders are normally processed within 1–3 business days after successful payment authorization.

Business days are Monday through Friday and exclude U.S. public holidays.

Fraud review, address verification, inventory problems, or unusually high order volume may extend processing time.

1. Transit Time

Standard transit time is normally 3–5 business days after the order is transferred to the carrier.

The normal estimated total delivery period, including processing and transit, is 4–8 business days.

Delivery dates are estimates and are not guaranteed.

1. Shipping Costs and Carriers

Standard shipping to eligible addresses within the contiguous United States is free.

We may use USPS, UPS, FedEx, or another suitable carrier. The carrier is selected based on the destination, package size, and operational requirements.

1. Tracking

When available, tracking information will be sent to the email address used during checkout.

Tracking may require up to 48 hours after shipment to begin displaying carrier updates.

1. Address Accuracy

Customers are responsible for providing a complete, accurate, and deliverable shipping address.

Contact us immediately if an address needs to be corrected. We cannot guarantee address changes after an order enters processing.

Additional shipping costs resulting from an incorrect or incomplete address, refused delivery, or unclaimed shipment may be deducted from a refund where permitted by law.

1. Delivery Delays

Severe weather, carrier congestion, natural disasters, public emergencies, labor disruptions, and other events outside our reasonable control may delay delivery.

We will provide available information and reasonable assistance, but we do not control carrier operations.

1. Lost, Damaged, or Marked-Delivered Packages

If tracking has not updated for an unusual period, a package arrives damaged, or tracking shows delivery but the package cannot be located, contact support@snuggletailhome.com.

Please check the delivery area, household members, neighbors, and carrier notices first.

We may ask you to cooperate with a carrier investigation and provide photographs or a written statement.

1. Split Shipments

Products from the same order may be shipped in separate packages.

When this occurs, tracking information may be provided separately. No additional standard shipping charge will be imposed.

1. Contact Us

Email: support@snuggletailhome.com

Telephone: +1 754-422-9913

Support Hours: Monday–Friday, 9:00 AM–5:00 PM Pacific Time, excluding U.S. public holidays