Refund policy

This Return and Refund Policy applies to purchases made from SnuggleTail Home through snuggletailhome.com.

1. Return Period

You may request a return within 30 days after the carrier marks your order as delivered. Return requests submitted after 30 days may be declined unless otherwise required by applicable law.

1. Return Eligibility

To qualify for a return, the product must be unused, unwashed, undamaged, and in substantially the same condition in which it was received.

The original packaging, accessories, labels, manuals, and proof of purchase must be included.

Pet products must be free from pet hair, stains, odors, bodily fluids, bite marks, scratching damage, washing, alteration, and other signs of use.

1. Starting a Return

Before returning any product, contact us at support@snuggletailhome.com.

Please include:

• Your name and order number

• The product you wish to return

• The reason for the return

• Photographs if the product is damaged, defective, incomplete, or incorrect

If your return is approved, we will provide return instructions and the appropriate return address. Products sent without prior authorization may not be accepted.

Do not send returns to our published business address unless our customer service team specifically instructs you to do so.

1. Return Shipping Costs

For a change-of-mind return or a product ordered by mistake, the customer is responsible for return shipping costs.

If we confirm that a product arrived damaged, defective, incomplete, or incorrect, we will provide a prepaid return label or reimburse reasonable return shipping costs according to our instructions.

We do not charge a restocking fee for an eligible return.

We recommend using a trackable shipping service. The customer remains responsible for the returned product until it reaches the designated return location.

1. Inspection and Refunds

After receiving the returned product, we will inspect it and notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method within 5 business days after inspection and approval.

Your bank or payment provider may require additional time to post the refund to your account. This additional processing time is controlled by the financial institution.

1. Exchanges

The fastest way to obtain a different product is to return the eligible product and place a new order after the return is approved.

If we sent you the wrong product, contact us before placing another order so that we can arrange an appropriate replacement or refund.

1. Damaged, Defective, Incorrect, or Missing Products

Please inspect your order promptly after delivery.

Contact us as soon as reasonably possible if a product is damaged, defective, incomplete, or different from the product ordered.

Keep the product, original packaging, and shipping label while we review your claim. We may request photographs or other reasonable evidence.

1. Nonreturnable Products

The following products are not eligible for a change-of-mind return:

• Used, washed, stained, damaged, or materially altered products

• Personalized products

• Gift cards

• Products marked Final Sale

• Products showing pet hair, odors, bodily fluids, bite marks, scratches, or other evidence of use

These exclusions do not apply where a return or remedy is required by law.

1. Cancellations

You may request cancellation before shipment. However, cancellation cannot be guaranteed because orders may enter processing immediately.

After an order has shipped, the standard return procedure applies.

1. Contact Us

Email: support@snuggletailhome.com

Telephone: +1 754-422-9913

Support Hours: Monday–Friday, 9:00 AM–5:00 PM Pacific Time, excluding U.S. public holidays